LoungeIQLoungeIQ| Version | Date | Author | Description of changes | Approved by |
|---|---|---|---|---|
| 1.0 | April 2026 | Gordon Grieve | Initial policy developed | Gordon Grieve / Operator |
| 1.1 | April 2026 | Nicholas Tompkins | Review and legislative updates | Gordon Grieve / Operator |
These Terms of Use govern your access to and use of LoungeIQ, an airport lounge discovery, review, and access information platform operated by Gordon Grieve (ABN 57 517 907 315), Queensland, Australia.
By accessing or using LoungeIQ, you agree to be bound by these Terms of Use, together with our:
If you do not agree with these Terms, you must not use LoungeIQ. We may update these Terms to reflect changes to our services, legal requirements, or business practices. Where changes are material, we will provide reasonable notice by posting the updated Terms on LoungeIQ and, where appropriate, notifying you by email. The updated Terms take effect on the date specified in the revised version. If you do not agree to the updated Terms, you must stop using LoungeIQ before they take effect. Continued use of LoungeIQ after that date constitutes acceptance of the updated Terms.
LoungeIQ is an airport lounge discovery, review, and access platform operated by Gordon Grieve ABN 57 517 907 315, a sole trader registered in Queensland, Australia. We provide information about airport lounges worldwide, including amenities, access methods, reviews, and ratings. LoungeIQ is an independent platform and is not owned by, affiliated with, or endorsed by any airline, credit card issuer, or lounge operator unless explicitly stated.
You must be at least 16 years old to create an account or use LoungeIQ. By creating an account, you represent and warrant that you meet this age requirement. If we learn that a user is under 16, we will terminate their account and delete their personal information.
Some features of LoungeIQ require you to create an account. When you create an account, you agree to:
We reserve the right to suspend or terminate accounts that violate these terms, appear to be fraudulent, or have been inactive for more than 24 months. We will notify you before terminating an account for inactivity.
You agree not to:
We reserve the right to remove content and suspend or terminate accounts that violate these terms, at our sole discretion. We may suspend or terminate access at any time where reasonably necessary to protect platform integrity or users.
When you submit reviews, ratings, photos, corrections, or other content to LoungeIQ ('User Content'), you:
We reserve the right to review, edit, or remove any User Content at our sole discretion, including content that:
If you believe any User Content on LoungeIQ is defamatory, infringes your rights, or is otherwise unlawful, please contact us at support@loungeiq.com with details including the specific content, the URL where it appears, and the reason for your complaint. We will review and respond to all legitimate complaints within 14 business days. We aim to act as a responsible intermediary and rely on the 'innocent dissemination' defence under Australian defamation law, meaning we will act promptly to remove content once we are made aware of a legitimate concern. We do not monitor user content prior to publication and act only after receiving notice of unlawful material.
LoungeIQ strives to provide accurate and up-to-date information about airport lounges, including access methods, amenities, pricing, and opening hours. However, you acknowledge and agree that:
LoungeIQ contains affiliate links to third-party products and services, including credit card applications, lounge day passes, membership programs, eSIM providers, VPN services, and travel booking services. When you click these links and make a purchase or submit an application, we may earn a commission at no additional cost to you.
These third-party products and services are provided by independent companies. LoungeIQ does not control and is not responsible for the content, privacy policies, terms of service, or practices of third-party websites. Your use of third-party services is governed entirely by their own terms and conditions. We are not responsible for any loss, damage, or dispute arising from your use of third-party products or services.
Information about credit cards, lounge memberships, and other financial products on LoungeIQ is general information only and does not constitute personal financial advice, credit advice, or a recommendation to apply for any particular product. LoungeIQ is not licensed under the Australian Financial Services regime and does not hold an Australian Financial Services Licence (AFSL) or an Australian Credit Licence (ACL). You should consider your own financial circumstances, needs, and objectives, and read the relevant Product Disclosure Statement (PDS) and Target Market Determination (TMD), before applying for any financial product. If you need personalised financial advice, consult a licensed financial adviser.
LoungeIQ Pro is a paid subscription providing additional features. The current subscription fee is US$5.99 per month. Features included in Pro are listed on our pricing page and may be updated from time to time.
The LoungeIQ name, logo ('The Terminal Pin'), website design, original content, software code, and compiled database are the intellectual property of Gordon Grieve, protected by Australian and international intellectual property laws. You may not use, reproduce, modify, or distribute our branding, content, or code without prior written permission.
The LoungeIQ lounge database — including lounge listings, access rules, amenity data, and editorial content — is compiled from multiple sources and represents a significant investment of time, effort, and resources. Systematic copying, scraping, downloading, or redistribution of this data is prohibited, including extraction, reuse, or republication of substantial parts of the database. Individual use for personal, non-commercial purposes is permitted.
LoungeIQ respects the intellectual property rights of others. If you believe that content on LoungeIQ infringes your intellectual property, please contact us at support@loungeiq.com with details and we will investigate promptly.
LoungeIQ uses artificial intelligence (AI) tools in the development and operation of the platform. This includes the use of AI to assist with code development, content drafting, data processing, and lounge information categorisation. All AI-assisted content is reviewed, edited, and approved by the LoungeIQ team before publication. AI is not used to generate or manipulate user reviews, make decisions about individual user accounts, or provide personalised financial advice. By using LoungeIQ, you acknowledge that certain content and features may have been developed with AI assistance. For full details, see our AI Disclosure statement in the Privacy Policy.
To the maximum extent permitted by law, LoungeIQ and its operator are not liable for:
Where LoungeIQ is liable, our total aggregate liability to you for all claims arising from your use of LoungeIQ is limited to the greater of: (a) the amount you paid to LoungeIQ in the 12 months preceding the claim, or (b) AU$100.
Nothing in these terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law, including consumer guarantees under Schedule 2 of the Competition and Consumer Act 2010 (Cth).
LoungeIQ is provided on an 'as is' and 'as available' basis. To the maximum extent permitted by law, we make no representations or warranties regarding availability, accuracy, completeness, reliability or suitability of the service.
You agree to indemnify and hold harmless LoungeIQ and its operator from any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of LoungeIQ; (b) your violation of these Terms; (c) your User Content; or (d) your violation of any rights of a third party.
If you have a dispute with LoungeIQ, we encourage you to first contact us at contact@loungeiq.com to attempt to resolve the matter informally. We will make a genuine effort to resolve any dispute within 30 days. If informal resolution is unsuccessful, the dispute will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.
These terms are governed by the laws of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts of Queensland, Australia, for any disputes arising from or related to these terms or your use of LoungeIQ.
If any provision of these terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
These Terms of Use, together with our Privacy Policy and Affiliate Disclosure, constitute the entire agreement between you and LoungeIQ regarding your use of the platform. They supersede all prior agreements, understandings, and communications.
We may update these terms from time to time to reflect changes in our practices, features, or legal requirements. If we make material changes, we will notify you by posting a prominent notice on LoungeIQ at least 14 days before the changes take effect, and where possible, by email. Your continued use of LoungeIQ after the effective date of any changes constitutes your acceptance of the updated terms.
For questions about these terms, contact us at contact@loungeiq.com or support@loungeiq.com.