LoungeIQLoungeIQ| Version | Date | Author | Description of changes | Approved by |
|---|---|---|---|---|
| 1.0 | April 2026 | Gordon Grieve | Initial policy developed | Gordon Grieve / Operator |
| 1.1 | April 2026 | Nicholas Tompkins | Review and legislative updates | Gordon Grieve / Operator |
LoungeIQ is operated by Gordon Grieve ABN 57 517 907 315, a sole trader registered in Queensland, Australia. LoungeIQ provides an airport lounge discovery, review, and access platform at loungeiq.com and associated mobile applications.
This Privacy Policy applies to all personal information collected by LoungeIQ through the website loungeiq.com, any associated mobile applications, email communications, customer support interactions, and any other channels through which you interact with LoungeIQ.
This policy does not apply to third-party websites or services that we link to, including affiliate partner websites, credit card issuer websites, lounge operator websites, and payment processors. We encourage you to read the privacy policies of these third parties before providing them with your information.
Although LoungeIQ is currently under the AU$3 million annual turnover threshold for the Privacy Act 1988 (Cth) small business exemption, we have voluntarily adopted this comprehensive privacy policy as best practice. We intend to comply with the Australian Privacy Principles (APPs) and relevant provisions of the General Data Protection Regulation (GDPR) for our EU/EEA visitors. The small business exemption is under active government review and is expected to be removed in upcoming reform tranches.
We do not use your personal information for automated decision-making that could significantly affect your rights or interests. The AccessIQ tool provides factual information about lounge access eligibility based on rules you provide — it does not make decisions about you. If we introduce any form of automated decision-making in the future, we will update this policy and provide you with the right to request human review.
We do not sell personal information.
For users in the European Economic Area, we process your personal information under the following legal bases:
We do not sell, rent, trade, or licence your personal information to third parties for their own marketing purposes.
We share information only in the following limited circumstances:
We use the following third-party services to operate LoungeIQ. Each processes data on our behalf and is bound by their own privacy policies and data processing agreements:
Reviews, ratings, and comments you post on LoungeIQ are visible to all users and may be indexed by search engines. Your display name is shown alongside your reviews. Do not include personal information in reviews that you do not want to be public. You can edit or delete your reviews at any time through your account.
We may share anonymised, aggregated data about lounge usage trends, popular airports, and general platform statistics with lounge operators, partners, and the public. This data cannot be used to identify individual users.
When you click an affiliate link on LoungeIQ, you are redirected to the affiliate partner's website. We may share a referral identifier (not your personal information) to track that the click originated from LoungeIQ. The affiliate partner's privacy policy governs their use of any information you provide to them.
We may disclose your information if required by law, court order, subpoena, or government request, or if we believe in good faith that disclosure is necessary to protect the rights, safety, or property of LoungeIQ, our users, or the public.
If LoungeIQ is acquired, merged, or substantially all of its assets are transferred to another entity, your personal information may be transferred as part of that transaction. We will notify you of any such transfer and any changes to this privacy policy.
LoungeIQ is operated from Australia. Our service providers may process data in the United States, European Union, and other countries. By using LoungeIQ, you acknowledge that your information may be transferred to and processed in countries other than your own.
We take reasonable steps to ensure that overseas recipients handle your personal information in accordance with the Australian Privacy Principles and, where applicable, the GDPR. These steps include selecting reputable service providers with strong privacy practices and, where available, relying on adequacy decisions, standard contractual clauses, or other appropriate safeguards.
We implement reasonable and appropriate security measures to protect your personal information, including:
No system is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of your information. We encourage you to use a strong, unique password for your LoungeIQ account.
In the event of a data breach that is likely to result in serious harm to affected individuals, we will notify the affected users and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, and in any case within 30 days of becoming aware of the breach. This aligns with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988, which we voluntarily comply with as best practice.
Required for core site functionality including authentication, session management, and security. These cookies are necessary for LoungeIQ to operate and cannot be disabled. They do not store personally identifiable information beyond your session.
We use Vercel Analytics to understand how people use LoungeIQ. Vercel Analytics collects anonymised, aggregate usage data without placing tracking cookies.
When you click an affiliate link, the affiliate partner (such as Travelpayouts, Priority Pass, or other partners listed in our Affiliate Disclosure) may set a cookie on your device to track the referral. These cookies are set by the third-party partner, not by LoungeIQ, and are subject to the partner's privacy policy. We do not control these cookies.
Our cookie consent banner allows you to accept or decline non-essential cookies when you first visit LoungeIQ. You can change your preferences at any time through the cookie settings link in the site footer. You can also control cookies through your browser settings. Note that disabling essential cookies may prevent you from using some features of LoungeIQ.
We do not use fingerprinting, pixel tracking, or other covert tracking technologies. We do not participate in cross-site tracking or sell tracking data to advertisers.
To exercise any of these rights, contact us at contact@loungeiq.com. We will respond within 30 days (or within the timeframe required by applicable law).
Under reforms commencing 10 June 2025, individuals in Australia have a new statutory tort (right to sue) for serious invasions of privacy. This includes intrusion upon seclusion and misuse of personal information. We take our privacy obligations seriously and aim to resolve any concerns before they reach that stage.
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy. Specific retention periods:
LoungeIQ is not intended for use by anyone under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information as promptly as possible. If you believe a child under 16 has provided us with personal information, please contact us at contact@loungeiq.com.
LoungeIQ uses artificial intelligence (AI) tools in the development and operation of the platform. Specifically: (a) AI tools (including Claude by Anthropic) were used to assist in the development of the LoungeIQ codebase, website content, blog posts, and these legal documents. All AI-generated content has been reviewed, edited, and approved by the LoungeIQ team before publication. (b) AI may be used to assist in processing and categorising lounge data, including access rules and amenity information. This data is verified against official sources. (c) AI is not used to make decisions about individual users, their accounts, or their access to features. (d) We do not use AI to generate or manipulate user reviews — all reviews are submitted by real users. This disclosure is provided proactively in anticipation of emerging AI transparency requirements, including the EU AI Act (Article 50, effective August 2026) and evolving Australian regulatory guidance.
Some browsers send a 'Do Not Track' (DNT) signal to websites. As there is no universally accepted standard for how to respond to DNT signals, LoungeIQ does not currently respond to DNT signals. However, our privacy-focused analytics approach means we minimise tracking regardless of your DNT setting.
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. If we make significant changes, we will notify you by posting a prominent notice on LoungeIQ and, where possible, by sending you an email. The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically.
If you have questions, concerns, or complaints about this privacy policy or how we handle your personal information, please contact us: